Social Media and Customer Service are working hand-in-hand, as companies discover new ways to incorporate new media into their marketing and business plans.

Lufthansa Airlines has recently introduced MySkyStatus. When you go to the MySkyStatus page, you simply input your flight information and your Twitter and Facebook pages will be updated automatically with your flight schedule information, including departures and arrivals.

I’m sure it won’t be long before most US airlines implement something similar.

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• Want Free WiFi On Your Flights? Virgin America and Google Have You Covered – "The excellent Virgin America airlines is working to get even better. Stick a fork in Delta, Virgin America is pleasing the nation. Long the technological leader (not long per se, but for its lifespan of having a wingspan), Virgin America will now be offering free WiFi for flyers on the airline."
• Microsoft, Danger Still Hard at Work Restoring Data – "If it's any consolation to those of you Sidekick users who lost your data during the Danger server outages earlier this month, Microsoft wants you to know that it's hard at work trying to get that data back."
• First Microsoft Store Opens This Week – "With Windows 7 launching on Thursday, Microsoft already has a busy week ahead, but the company may add even more to its plate by opening its first retail store on the same day as its new operating system.

  Microsoft has said officially only that the Microsoft Store will open in the fall, but as with any good tech rumor, the evidence is quickly thwarting the company's attempts at secrecy."

• Droid, the phone that finally lets me cancel my iPhone — here’s why – A new phone called Droid is about to hit the market at the end of October that most likely will have the glitz and power to bury the iPhone.
• Internet Heavyweights Push Net Neutrality – "A group of top Internet execs, including the CEOs of Google, Amazon, Twitter, Facebook, and eBay have sent a letter to FCC Chairman Julius Genachowski in support of net neutrality."
• How The TSA Responded To Reputation Damaging Criticism In Social Media And Why It Is Important To Establish A Presence Before It Is Needed – "When speaking with Agency and Institution officers about their Social Media Presence, or lack thereof, more often than not they do not see the value of monitoring or the necessity of participating in it until a sentinel event illustrates how they are now open to criticism and the cascade of public opinion that may come with that. Recently, there was such an event."