Social Media and Customer Service are working hand-in-hand, as companies discover new ways to incorporate new media into their marketing and business plans.

Lufthansa Airlines has recently introduced MySkyStatus. When you go to the MySkyStatus page, you simply input your flight information and your Twitter and Facebook pages will be updated automatically with your flight schedule information, including departures and arrivals.

I’m sure it won’t be long before most US airlines implement something similar.

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